Return & Refund Policy

Immaculate Concepts LLC / Pure Creativity by Immaculate Concepts LLC

We sell custom products and company-brand merchandise. Return and refund options depend on the item purchased and applicable law.

This policy does not limit any rights or remedies that cannot legally be waived. If the law provides greater rights, those rights apply.

Definitions

Custom order: An item made or personalized for you, including products with custom names, logos, photos, wording, colors, sizes, or designs.
Company-brand merchandise: Non-custom merchandise featuring the Immaculate Concepts or Pure Creativity brand.
Damaged or incorrect order: An item that arrives damaged, defective, or different from your order because of our error.

Custom Orders

Custom orders generally cannot be returned, exchanged, or refunded because they are made specifically for you. This does not apply when the law requires a remedy or when the item is damaged, defective, materially different from the order, or incorrectly produced because of our error.

Custom orders include:

Custom DTF-printed shirts and apparel
Sublimation products and apparel
Custom DTF and sublimation print sheets
Personalized clothing and accessories
Custom children’s outfits
Artist merchandise
Business apparel, safety vests, and uniforms
Products with custom names, logos, photos, wording, colors, or designs

Before production begins, review all details carefully, including spelling, sizing, colors, designs, quantities, and other specifications. Customer-provided errors or changes generally do not qualify for a refund or replacement after approval or production, except when required by law.

Company-Brand Merchandise

Eligible non-custom Immaculate Concepts or Pure Creativity merchandise may be returned within 7 days of delivery or pickup, subject to this policy and applicable law.

Returned items must be:

Unused, unworn, and unwashed
In their original condition
Free of stains, odors, damage, alterations, and other signs of wear
Accompanied by proof of purchase

Approved voluntary returns may have a 25% restocking fee, where permitted by law and disclosed before purchase. This fee does not apply to returns required because an item is defective, damaged, incorrect, or not as promised.

Original shipping, delivery, and rush-service charges are generally non-refundable for voluntary returns, unless the law requires reimbursement or the charges resulted from our error.

How to Request a Return

Contact us first. Email keisha@immaculateconceptsllc.com or call 205-821-8638 within the applicable return period. Include your name, order number, contact information, item, reason for the return, and photos if the item is damaged, defective, or incorrect.
Wait for instructions. Do not send the item until we approve the return and provide return instructions.
Package the item securely. Include proof of purchase and any return authorization. Use the original packaging when reasonably available.
Ship the item to the address we provide. Return addresses may vary. Items sent elsewhere may be delayed or rejected.
Keep tracking information. We are not responsible for items lost or damaged during return shipping unless required by law. Refunds or replacements may be delayed until inspection is complete.

For voluntary returns, customers generally pay return shipping and non-refundable original shipping, delivery, and rush-service charges. We will pay or reimburse reasonable return shipping when the item is damaged, defective, incorrect, materially different from the order, or when required by law.

Refunds

After receiving and inspecting an approved return, we will notify you whether it is accepted. Approved refunds generally go to the original payment method.

Where permitted by law, voluntary refunds may be reduced by the 25% restocking fee and non-refundable shipping, delivery, or rush-service charges. These deductions do not apply when the refund is due to our error, a defective or damaged item, an incorrect order, or circumstances where the law prohibits the deduction.

Payment providers may need additional time to process refunds. If the original payment method cannot be used, we may provide another lawful refund method or remedy.

Where appropriate and permitted by law, we may offer store credit, a replacement, reprint, repair, or another remedy instead of a refund. We will provide the remedy required by law.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact us so we can review and attempt to resolve the issue. You may contact us at keisha@immaculateconceptsllc.com or 205-821-8638.

If you initiate a chargeback or payment dispute for an order that has already been fulfilled, delivered, picked up, or otherwise addressed under this policy, we may provide the payment processor or financial institution with relevant documentation, including order details, invoices, receipts, communications, production records, delivery or pickup confirmations, tracking information, photographs, and proof of the applicable policy.

Initiating a chargeback does not cancel an order, create a return right, or replace the return and refund process described in this policy. If a chargeback is resolved in our favor, any applicable refund or remedy will be handled according to this policy and applicable law.

We will not pursue a chargeback response or collection of any amount that would violate applicable law or a valid decision by a payment processor, financial institution, court, or other authorized entity.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect because of our error, contact us as soon as reasonably possible. When practical, contact us within 7 calendar days of delivery or pickup and include your order number and clear photos.

Reporting an issue after 7 days may make investigation more difficult, but it does not waive rights that cannot legally be waived.

After review, we may provide a replacement, reprint, repair, store credit, refund, or another appropriate remedy. Approved corrections are not treated as standard merchandise returns.

Minor differences in print placement, garment color, or color appearance caused by screens, lighting, fabrics, or printing methods are not defects when the product otherwise matches the order and applicable quality standards. This does not exclude claims involving a material mismatch, major deviation from agreed specifications, or another legally protected issue.

Order Cancellations

Custom orders may generally be canceled before design work, material preparation, or production begins. Once work has started, cancellation may not be available because costs may have been incurred. Legally required cancellation rights and remedies still apply.

Cancellation requests for eligible company-brand merchandise should be made before shipment or pickup. After shipment or pickup, the company-brand merchandise return requirements apply.

If an order is delayed beyond an agreed delivery date or cannot be fulfilled as promised, contact us promptly. We will provide any cancellation, refund, replacement, or other remedy required by law.